Over the nearly fifty years since it started offering its services to RV owners, the Good Sam Insurance Agency has prided itself on providing consumers an excellent customer experience. The company’s agents are extensively trained to ensure that every customer finds the type and level of coverage that best fits their RV lifestyle, but also that they get treated with the utmost respect and friendliness.
National General’s list of discounts is varied enough to provide every type of customer with a chance to lower their premiums and/or deductibles, but Baby Boomers are particularly well positioned to capitalize on them. For example, the company allows customers to bundle RV and auto policies under its One Convenient Policy program. National General also offers homeowners discounts that are easy for them to qualify for, as Boomers are more affluent than other generations on average and thus more likely to own a house and additional vehicles.
Limited risk of catastrophically large losses: Insurable losses are ideally independent and non-catastrophic, meaning that the losses do not happen all at once and individual losses are not severe enough to bankrupt the insurer; insurers may prefer to limit their exposure to a loss from a single event to some small portion of their capital base. Capital constrains insurers' ability to sell earthquake insurance as well as wind insurance in hurricane zones. In the United States, flood risk is insured by the federal government. In commercial fire insurance, it is possible to find single properties whose total exposed value is well in excess of any individual insurer's capital constraint. Such properties are generally shared among several insurers, or are insured by a single insurer who syndicates the risk into the reinsurance market.
In managing the claims handling function, insurers seek to balance the elements of customer satisfaction, administrative handling expenses, and claims overpayment leakages. As part of this balancing act, fraudulent insurance practices are a major business risk that must be managed and overcome. Disputes between insurers and insureds over the validity of claims or claims handling practices occasionally escalate into litigation (see insurance bad faith).
We had National General on all our vehicles. In Sept 2015 I had my first chargeable accident since high school (I'm 70 today, Jan 11th). At that time they did as required by Federal regs and made themselves first payer on my wife since she complained of neck pain. In March 2016 I changed vehicle insurance to The Hartford. National General didn't inform us that they were primary payee so when my DW died in August ALL her medical bills were rejected. Took me three months, many letters and phone calls to get National General to remove themselves from the Medicare. In fact even now bills are still not correct!
I don't believe it is fair that insurance companies are allowed, by law, to check your credit report. I have worked my fingers to the bone to attain good credit. My credit score was excellent. After having a new HVAC system put in it went down to "good." My car insurance went up $139. It it very unfair to pay more for insurance because my debt increased. My finances should not be any business of the insurance companies. I always pay my bills on time and have never been late with a premium payment. So So UNFAIR!!
Good Sam shows an outstanding number of positive reviews on Birdeye, a platform which the company uses in order to get first-hand customer feedback that is both relevant and reliable. On the platform, customer satisfaction relating to its products and services hovers at around 96%. The company is also accredited with the Better Business Bureau, where it currently holds an excellent A+ rating.