We now have Blue Sky and their customer service has started to get much better. They once only allowed questions and correspondence through the agent but now they are actually communicating with the customer directly in addition to the agent's service. That makes things much easier and conducive to good communication to have both options. They're a smaller company so their customer service is excellent ...or has been excellent for me recently. Their premiums have increased and I'm hearing that new prospective customers are getting higher quotes and if getting competitive quotes, they seem to raise the rates the next year. However, because of our situation, we have limited choices for insurance carriers so we are somewhat forced to stick with them as the alternative has much higher premiums.
When you rent an RV, the company will almost always provide some type of liability coverage. This protects you against third party claims. You’ll also get roadside assistance in case you break down while you’re on the road. However, you still need to have RV rental insurance coverage, which covers other situations that don’t fall under liability coverage. You have a few options to get RV rental insurance:
To ensure that providers’ financial affairs were up to snuff, we looked at independent evaluations from insurance rating and credit rating agencies A.M. Best, S&P Global, Moody’s, and J.D. Power. While each agency has its own rating scale, we required companies to have A or “above average” ratings from all four — solid indications that companies are in great financial health. Acquiring ratings from all four agencies also indicates that companies care enough about their business’ reputation to apply for these voluntary review processes. For an industry that’s centered around the principle of being there when you need help most, we found this focus on transparency to be the mark of a good provider. Smaller companies like Good Sam or National Interstate may provide seemingly better discounts, but they tend to only submit themselves for review to one or two agencies.
As far as I know, National General has only been selling RV insurance under the name of National General since 2012/2013 as it was formerly the old GMAC insurance. We had GMAC when it changed its name to National General. I was not happy with their customer service nor their premium structure and they also sharply raised their rates for us shortly after the name change.
Many of National General’s additional services are designed to save customers time after dealing with an accident. National General will pick up their damaged RV and bring customers a rental car after a claim is filed. Once the RV is repaired, National General delivers it directly back to them and takes care of returning the rental car. When facing a total loss situation, however, the company offers to refer customers to an expert who can search for the exact vehicle they want.
The above is meant as general information and as general policy descriptions to help you understand the different types of coverages. These descriptions do not refer to any specific contract of insurance and they do not modify any definitions, exclusions or any other provision expressly stated in any contracts of insurance. We encourage you to speak to your insurance representative and to read your policy contract to fully understand your coverages.